How long will my order take?
Canada: 15–21 business days. United States: 12–18 business days. International: 12–18 business days. Every order ships with tracking.
Where does my order ship from?
Orders ship from our supplier's facility in China, with tracking from dispatch to delivery.
How do I track my order?
Use our Track Order page with your order number and email, or the tracking link in your shipping confirmation email.
Is the lock Wi-Fi?
No. NorthKey locks connect via Bluetooth through the Tuya Smart app. Remote access from anywhere requires a gateway (not included).
How many ways can I unlock it?
Four: fingerprint, PIN code, key card, and mechanical key.
Something is wrong with my order. What now?
Email us at support@northkeyshop.com and we will get back to you as soon as possible. See our Refund Policy for details.
Do you offer installation?
Yes. Professional installation is available in the Toronto area for $45.
How do I get 10% off my first order?
Join our email list through the popup and we will send your code instantly.
What if my phone dies?
No problem. Your fingerprint, PIN code, and mechanical key all work without your phone. The app is a convenience, never a requirement.
What if the batteries run out?
Connect any USB-C charger or power bank to the lock's USB-C port — it gives the lock enough power to unlock the door.